After you place your order, you will receive an email confirmation with your estimated delivery date. Please note that this is only an estimate and may vary depending on factors such as shipping address, product availability, and courier service.
Once your order has been shipped, you will receive an email with a tracking number. You can use this to track your order on the courier's website. Please allow 1-2 business days for the tracking information to be updated.
No, we offer free shipping on all orders above $100 and within the contiguous United States. For orders outside of this area, please contact our customer service team for a shipping quote.
We accept returns within 30 days of delivery. In case you are not satisfied with your purchase, please contact our customer service team within this period so that we can help you resolve any issues. We will be more than happy to offer you a refund or exchange for the item in question. Please note that original shipping charges are non-refundable, and return shipping costs must be covered by the buyer. Additionally, some items cannot be returned if they have been used or opened. Please refer to our full return policy on our website for more details.
Yes, you may cancel or change your order within 24 hours of placing it. Please contact our customer service team to make changes to your order.
First of all, we make sure nothing ever reaches you damaged from our side. But if you receive a damaged product, please contact our customer service team within 48 hours of receiving the product. We will work with you to resolve the issue as soon as possible.
If you notice that a price is missing from your order, please contact our customer service team immediately. We will work with you to resolve the issue as soon as possible. Thank you for choosing The Ordinary!
This is the specialty of our store that all the coupon codes are 100% hand-tested and verified by the expert team. You will never find any non-working or fake coupons on this site
Offers and deals are generally updated every day on The Ordinary. However, there are some special days like Black Friday, Halloween, Thanksgiving, etc. when you can expect more offers and deals
You can always visit The Ordinary's website to check the latest offers. However, to save your time, we would suggest you subscribe to our newsletter, which will give you instant notifications about all the latest deals and offers. You can also follow us on social media to be updated about the latest discounts, offers, and deals. So what are you waiting for? Start shopping now!